Tez888 Privacy Policy (tez888 privacy policy)

This tez888 privacy policy explains how information is collected, used, shared, and protected when you access the Tez888 website and app services. For the main product entry point, visit the tez888 app.

By using the site or services, you acknowledge that you have read and understood this policy.

Who we are and scope

This policy applies to Tez888 services made available through the website, app, and related support channels. Tez888 is operated under Curacao eGaming licensing (Prime Operations N.V.).

This policy covers:

• Personal information you provide directly
• Information collected automatically (device, log, and usage data)
• Cookies and similar technologies
• Communications with customer support

Information we collect

We may collect the following categories of personal information depending on how you use the services:

• Account details: name, username, date of birth/age confirmation, contact details (such as email/phone), and other information you submit during registration.
• Identity/KYC information (where required): documents and verification details used to confirm identity, age, and payment method ownership.
• Payment and transaction data: deposit/withdrawal records and payment identifiers. (Card numbers or sensitive payment credentials may be handled by payment providers rather than stored directly by us, depending on the method.)
• Usage data: pages/screens viewed, clicks, session activity, referring URLs, and time spent.
• Device and technical data: IP address, approximate location (derived from IP), device identifiers, OS/browser, and diagnostics.
• Communications: messages sent to support, email correspondence, chat transcripts, and related metadata.

How we use information

We use personal information for the following purposes:

• Provide and operate services: create accounts, enable gameplay features, process deposits/withdrawals, and provide customer support.
• Verify identity and prevent fraud: KYC/AML checks, account security checks, risk monitoring, and dispute handling.
• Maintain compliance: meet legal and regulatory obligations, enforce terms, and respond to lawful requests.
• Improve performance and reliability: analytics, troubleshooting, testing, and service optimization.
• Communicate with you: service updates, transactional messages, and support responses. Where required, marketing communications are sent only with appropriate consent and can be opted out.

Cookies usage

Cookies and similar technologies help the site function and help us understand how it is used.

Common cookie categories include:

• Strictly necessary cookies: required for core functionality (e.g., session management, security).
• Preference cookies: remember choices such as language or region (where applicable).
• Analytics cookies: help measure traffic and usage patterns to improve the service.
• Security-related cookies: help detect suspicious activity and protect accounts.

You can control cookies via your browser settings and, where available, site cookie controls. Blocking certain cookies may impact site functionality.

How we share data

We may share information in the following limited circumstances:

• Service providers (processors): hosting, analytics, customer support tools, identity verification, payment processing, and fraud prevention—only as needed to provide their services.
• Legal and compliance: to comply with applicable laws, regulations, court orders, or lawful requests, and to protect rights, safety, and integrity of the platform.
• Business operations: in connection with a corporate transaction (e.g., restructuring, merger, or asset transfer), subject to appropriate safeguards.

We do not sell personal information as a standalone commercial product. When we use vendors, we expect them to process data under contractual confidentiality and security obligations.

International transfers

Your information may be processed in countries other than where you live (for example, where our service providers operate). When transfers occur, we use appropriate safeguards designed to protect information in line with this policy and applicable requirements.

Data retention

We retain personal information only for as long as necessary to:

• provide the services you request,
• meet legal, compliance, and accounting obligations (including KYC/AML where applicable),
• resolve disputes and enforce agreements,
• maintain security logs and prevent fraud.

Retention periods vary by data type and purpose. When information is no longer required, it is deleted or anonymized using reasonable measures.

Security practices

We use administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include (as appropriate):

• access controls and least-privilege permissions,
• encryption in transit and, where applicable, at rest,
• monitoring and logging for suspicious activity,
• vendor risk controls and contractual safeguards.

No method of transmission or storage is 100% secure. You are responsible for keeping your login credentials confidential and notifying support if you suspect unauthorized access.

Your rights and choices

Depending on your location and applicable law, you may have rights to:

• access your personal information,
• correct inaccurate or incomplete data,
• request deletion (where legally permissible),
• object to or restrict certain processing,
• withdraw consent (where processing is based on consent),
• receive a copy of certain data (data portability, where applicable).

To request a rights action, contact support using the details in the “Contact us” section. We may need to verify your identity before fulfilling requests.

Communication preferences

You may be able to opt out of marketing communications via the unsubscribe link (if provided) or by contacting support. Service and transactional communications (e.g., security alerts, account notices) may still be sent when necessary.

Children’s privacy

The services are not intended for individuals who are under the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors. If you believe a minor has provided personal information, contact support so we can take appropriate action.

Third-party links

The site or app may include links to third-party websites, payment providers, or external services. Their privacy practices are governed by their own policies. We recommend reviewing third-party privacy notices before providing information.

Summary table (what we collect and why)

Category	Examples	Primary purpose
Account info	Name, contact details, DOB/age confirmation	Create/manage account, provide services
Verification (KYC)	ID documents, verification status	Compliance, fraud prevention, age checks
Payment/transactions	Deposits, withdrawals, payment identifiers	Process payments, prevent fraud, accounting
Technical/usage	IP, device data, logs, analytics events	Security, performance, service improvement
Communications	Emails, chat messages, support tickets	Customer support, dispute resolution

Changes to this policy

We may update this policy from time to time to reflect changes in services, legal requirements, or security practices. Updates will be posted on this page with a revised effective date (where applicable). Continued use of the services after an update means the updated policy applies.

Contact us

For questions, requests, or concerns about this tez888 privacy policy, contact:

• Email: support@tez888.com
• Live chat: available via the website
• Telegram: @tez888

Need help?

For other useful information, you may also want to review the home page and the download page.

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